Dear Colleagues,
More than ever, operations and supply chain leaders are in the driver’s seat on shaping the future of business value. In today’s dynamic world, this means supply chain...
Colleagues,
What does it take to survive and thrive in a digital world? Or perhaps a better question is: In this digital world, what does it take to create the the next frontier of value...
Dear Colleagues:;
In a world where the legitimacy and trust in the...
What will it take to create the future of outcomes and impact? Is there a breakthrough on the horizon?
Scan the headlines and you will see innovative organizations answering these...
“Organizations are perfectly designed to get the results they get,” noted Bob McDonald, the past chief executive officer of Procter & Gamble and past secretary of the...
Sir Francis Bacon noted “For it is a secret, both in nature and state, that it is safer to change many things than one.” I would venture that given the growth of the...
Creating a customer-centric supply chain – one that is agile, adaptable, and sustainable – is key to value creation in a digital world. This is particularly true as supply...
What is the linkage between organizational capacity and culture? Why does it matter? And what, if anything, can leaders in public safety do about it?
To answer these questions, first take...
Colleagues:
If investment in your health and human services programs were solely dependent on measurable outcomes, what form of organization and services would you design?
We...
“If you went to bed last night as an industrial company, you’re going to wake up this morning as a software and analytics company.” –...
–...
We are living in a time bubbling over with ideas on how to improve organizational performance and value creation. From digital technologies to behavioral economics to the...
Are you beginning to feel hazy on the difference between "innovation" and "transformation?" You're not alone. With so much hype around these terms they can start to lose their meaning, and even...
One of Abraham Lincoln’s last acts was to establish The Bureau of Refugees, Freedmen, and Abandoned Lands. The Freedmen’s Bureau, which it was commonly called, was charged with a vast array of...
As the Harvard campus comes to life each fall, the diversity in views and backgrounds renews my energy to describe organizational transformation in new ways – making it more approachable and...
"A-B-C – Always Be Closing" said Alec Baldwin’s character in Glengarry Glen Ross, the 1992 film about four real estate salesman in the sales contest of their lives. Can XYZ’s encouragement be...
Imagine: You are the state CFO, and as you pour your first coffee of the day the phone rings. It’s the call you've been worrying about. The governor’s chief of staff urgently needs your support to...
A lot has happened since the first Shared Services Summit was held at Harvard Kennedy School in 2008. Day one of the Summit in 2008 was debate on what shared services really “is and should be.”...
As governments around the world work their way out of the financial crisis, one thing is certain: Sharing resources, functions and services is the new normal. This is even truer in the consumer...