The foremost challenge for human services leaders is meeting the demand for increased services, while grappling with economic turmoil and rapidly changing demographics. Proactive leaders are meeting this challenge by innovating to increase overall capacity while moving toward a more citizen-centered, family first, efficient, and outcome-focused human services delivery system. This paper, “The Pursuit of Outcomes,” will help you improve your human services organization through insights and lessons learned from the 2011 Human Services Summit on the campus of Harvard University.