The foremost challenge for human services leaders is meeting the demand for increased services, while grappling with economic turmoil and rapidly changing demographics. Proactive leaders are meeting this challenge by innovating to increase overall capacity while moving toward a more citizen-centered, family first, efficient, and outcome-focused human services delivery system. This paper, “The Pursuit of Outcomes,” will help you improve your human services organization through insights and lessons learned from the 2011 Human Services Summit on the campus of Harvard University.
Leadership for a Networked World’s applied research, student innovation challenge, and on-campus summit programs are an initiative of Dr. Antonio M. Oftelie, Innovation Fellow at the Technology and Entrepreneurship Center at Harvard (TECH), part of the Harvard John A. Paulson School of Engineering and Applied Sciences. TECH is a hub for students, faculty, alumni, and government and industry leaders to learn together, collaborate, and innovate. LNW accelerates these efforts by connecting leaders across sectors and developing cutting-edge thought leadership on innovation and organizational transformation.