In fall 2014, Mark Stutrud was fishing for salmon in Michigan’s Pere Marquette River when a colleague introduced an intriguing but fraught proposition: interviewing to become the CEO of Lutheran Social Services of Illinois (LSSI), the largest statewide social service agency in the state. As Stutrud...
In 2008, Walt Ekard, the Chief Administrative Officer for San Diego County, asked Nick Macchione,...
In 2011 and 2012, California Governor Jerry Brown issued a pair of executive orders that created...
In 2016, the Georgia Department of Administrative Services (DOAS) encountered what then-DOAS...
In 2019, Missouri’s 16 separate, hierarchical, state agencies were not well-equipped for the complex set of challenges that the COVID-19 pandemic would present. Drawing inspiration from General Stanley McChrystal’s ‘team of teams’ model, Missouri set-up a Fusion Cell to mobilize resources and...
Early in his tenure, Nebraska Governor Pete Ricketts established process improvement as a key strategy to “create a more effective, more efficient, and more customer-focused state government.” To achieve this, state leaders first evaluated state models from around the country to help introduce...
