SPD is also using data and technology to enable and accelerate organizational change. For example, in October 2015, SPD announced a new partnership with Accenture to create a more advanced data analytics platform; this will allow SPD to bolster efficiency and accountability by helping the agency “to consolidate, manage and analyze data relating to police calls and incidents, interactions with the public, use-of-force incidents, administrative processes, officer training and workforce management.” In addition, SPD is one of 21 departments nationwide that joined the White House Police Data Initiative as part of a broader attempt “to enhance transparency and accountability in law enforcement.” SPD also manages an in-car video system in all of the department’s patrol vehicles; and with support from DOJ, SPD launched a program to equip officers with body-worn cameras. According to Seattle Mayor Ed Murray and Chief O’Toole, this represents an outstanding way to use technology to bolster “community trust.”
Yet the most significant aspect of SPD’s use of data and analytics may very well be the creation of the Real Time Crime Center (RTCC). As department officials explained, this is “the engine of SPD’s data-driven policing efforts.” In particular, the facility serves as a convening place where SPD officials can host meetings and come together to analyze data. It also serves as a dissemination tool through which the department can share information with officers so that they can apply information in “real time” in the field. From the perspective of SPD officials, the creation of RTCC is a major reason that the department achieved a 6.6 percent decrease in overall crime from 2014 to 2015.
Finally, SPD, with support and advice from DOJ, has taken a number of steps to institutionalize change. This includes creating a force investigation team and a force review board. Legislation is currently being developed to enhance independent oversight, including through the Office of Professional Accountability and the Community Police Commission. The Commission is important, Gupta explained, because it provides a venue where citizens can provide input; it also serves as another outlet through which O’Toole can leverage and deepen the relationships she has built throughout her time in the city. Reflecting on a community forum she attended, Gupta said, “Kathy knows everyone in the room…and everyone in the community knows her.”
By the end of 2015, many powerful observers were taking note of Seattle’s efforts. In a visit to Seattle that September, U.S. Attorney General Loretta Lynch announced that the city would receive a $1.5 million grant to combat human trafficking and lauded the city’s progress on police reform. (DOJ officials (including Acting U.S. Attorney Hayes), who had also been promoting SPD’s positive work, accompanied the Attorney General on the trip.) Similarly, in a November 2015 report, the Seattle Police Monitor gave SPD “high marks” for being in “initial compliance” with key aspects of the consent decree. The Monitor also praised SPD for “reaching a ‘significant stepping stone along the path toward full and effective compliance and notable improvement from the beginning of the consent decree, when review of force…was superficial at best.’”
As Gupta observed, Seattle had gotten some “quick wins,” so SPD had momentum on its side.
2016: A “Sense of Urgency”
Room for improvement remains. From O’Toole’s perspective, the biggest challenge is “consent decree fatigue.” Thus, the City, DOJ, and the Monitoring Team are working together to identify a timeline and deliverables for what SPD needs to accomplish. The chief hopes that this will give her staff a “light at the end of the tunnel,” and Gupta is sympathetic to these concerns. “We don’t want to be in a jurisdiction a day longer than we have to,” she said. Thus, she is working with Seattle to establish barometers for progress while at the same time making sure that SPD is in full compliance.
Navigating questions like how to finalize the consent decree can sometimes lead to differences of opinion, but in O’Toole’s view, this is part of a healthy relationship. “We work collaboratively, but we engage in respectful, spirited discussions,” the chief said. “Spirited discussions and debates have produced many good results.”
O’Toole also sees this dialectic process—in which stakeholders sometimes disagree but take from their conflicting perspectives a new, better result—as emblematic of how consent decrees can benefit an organization. She elaborated, “Reform is a good thing. The consent decree has created the sense of urgency required to get the job done in Seattle…I like to look at the glass as being half full…. Yes, it is hard work, but without a sense of urgency, it’s more difficult to change an organization.”