Emerging from the disruptive forces of global regulatory flux, cyber-security risk, machine learning and automation advances, and omni-channel consumer shifts is the promise of the next generation of supply chain business models. In this digital era, chief operating officers and chief supply chain officers will have an unprecedented opportunity to harness new business models and be at the forefront of growth and enterprise value.

Yet realizing the potential of emerging ideas has always been difficult. Even for path-breaking innovations with transformative potential, the road to implementation can be filled with obstacles, twists and turns, and dead-ends. It begs the question: How can supply chain leaders break through barriers and leverage new business models to improve capacity, elevate customer experience, and increase enterprise value?

To help current and next generation supply chain leaders meet the demands of this digital era, Leadership for a Networked World and the Technology and Entrepreneurship Center at Harvard, in collaboration with Accenture Strategy, convened The 2017 Next Generation Operations Summit: Creating a Customer-Centric Supply Chain. The report includes findings and case studies from the Summit.