2012 – 2016: Launching and Implementing TNI
Buoyed by the success of the Summer Crime Initiative, the County Executive—who had been impressed by the police department’s responsiveness and community engagement—chose to launch TNI in April 2012. Stawinski and Seamon proposed to Baker that they expand the Summer Crime Initiative into TNI. As Stawinski recalled, Baker decided to make it his signature legacy issue because it was about making government more responsive and impactful. Looking back, Stawinski emphasized that the support and vision of the County Executive was invaluable to the launch and ultimate success of the initiative. “If Mr. Baker hadn’t aligned all of the county’s leaders,” Stawinski explained, “it would have been impossible for an initiative like this to succeed no matter how well Brad and I designed the architecture.”
The overarching goal of TNI was “to achieve the County Executive’s vision of a thriving economy, great schools, safe neighborhoods, and high-quality health care by targeting cross-governmental resources to communities that have significant needs.” More concretely, it involved deploying a team of county officials, representing the full range of agencies, to six communities experiencing significant problems, including high crime and foreclosure rates and subpar educational attainment. , Implicit in this strategy was the belief that the police and other county agencies needed to sharpen their coordination and begin to establish a regulatory framework. Stawinski explained:
We were in a loop where public policy was failing and this created big problems. The most obvious issues were crime and disorder, and the community was turning to the police department and saying, ‘Why do we have all these big problems, and what are you doing about them?’ Many of the concerns were not matters of criminal law, but the police department was the most visible representative of the government. In some cases, we created new policy, in others the department was simply tasked with addressing the symptoms without developing a fundamental understanding of the underlying problems. This allowed the problems to flourish. And, so, we were caught in a Catch-22 where policy failure was creating problems, the problems led to more policy, and temporary solutions were creating frustration.
While the logical basis for TNI was sound, implementing it involved significant challenges. One was a dearth of resources, but this overlooked what was already available. To address this, the decision was made to implement TNI with only the resources already at hand, to apply them to problems in novel ways, and to marshal them in a far more coordinated manner. In early strategy sessions, representatives of partner agencies often identified services they could provide if they received additional money or personnel. In response, Stawinski and Seamon drew an analogy to Apollo 13, the NASA space mission where an oxygen tank exploded during spaceflight and the crew had to circumnavigate the moon and return home using only the equipment on board. “We said,” Stawinski recalled, “‘You’ve got what you’ve got. There’s nothing else available. We need you to detail for us everything that you can do.’” This became the inventory of services that fueled TNI. County officials simultaneously had to calibrate their approach to community engagement. To avoid unproductive friction, it was imperative, as Stawinski said, not to enter a community and “tell them what their problems were.” Instead, the police and their partners discovered that they could build trust with communities if they demonstrated that they had done their “homework” and understood a community, disclosed the full range of services in the inventory that the government could provide, and sought input from residents during town hall meetings about how to apply those resources to community concerns.
Once they cultivated trust in the communities they were serving, the TNI team had to develop and enforce a consistent approach to data management and analysis. A key facet of that effort was emphasizing to service providers that they were working in bounded areas and that government officials needed to be able to specify the address at which they were providing a service. As Stawinski recalled, the rule of thumb was that in order to apply an inventory item to a problem, the team member had to narrow the location to a specific place or, simply put, the address to which you would mail a letter. “This was the foundation of our data gathering,” Stawinski explained, “and led to our method of identifying problem areas as either issue-based (a lot of one problem) or geographically-based (several problems in a small area) clusters.” In some cases, agencies and staff members resisted these data standardization efforts. However, TNI relied on the county’s Chief Administrative Officer, Seamon, who was operationally involved with TNI, to ensure that partner agencies adhered to the standardized approach. “This is the advantage,” Stawinski said, “of having the number two person in the [county] government in charge of this. Brad determined by directive and by prioritization of resources what was going to get done.”