Ten years after the tragic events of 9/11, most U.S. cities still have challenges collaborating and communicating across police, fire, medical, and other first response units. This whitepaper and case study, written by LNW and originally published in 2007 for Cisco Systems Inc., shows how Oakland County MI officials met the cross-boundary communication challenge by aligning policy, programs and technology in order to synchronize planning and response. Using a network-centric approach, Oakland County conducted a large-scale pandemic exercise in which they inoculated more than 12,000 individuals in five hours.