The 2013 Human Services Summit
Leadership in an Era of Disruption
When & Where
October 25-27, 2013
Harvard University | Cambridge, MA

A Report, reflecting on and summarizing the sessions and insights that occured at this Summit, is now available for download.

About the Summit


The human services community is entering an era of disruption: a time when forces and factors such as healthcare reform, on-line client screening and application processing, vast quantities of data and an information-savvy customer base will drive a surge of new service demands and upend outdated human services delivery models. While disruption will bring formidable challenges for human services leaders, it will also create an unprecedented opportunity to deliver improved individual, family and community outcomes.

To lead through this era of disruption successfully, human services officials will need to create and harness new “Generative Business Models” and increase system-wide capacity. The resulting new value proposition will be measured on bending cost curves lower and driving outcomes higher.

To move forward it is imperative that leaders focus on four overarching strategies:

  • Exercising adaptive leadership and best practices in change management to ensure stakeholder engagement and secure sustainable transformation
  • Forging dynamic relationships with service providers, workforce development partners and community stakeholders in order to create a culture of innovation
  • Designing innovative policy and shared governance models that break down silos and build up integrated service delivery
  • Deploying predictive analytic systems and social media tools to anticipate the needs of customers and target resources effectively

To help human services leaders achieve value in this era of disruption, the Technology and Entrepreneurship Center at Harvard, Leadership for a Networked World and Accenture, in collaboration with the American Public Human Services Association, are convening senior-most leaders for The 2013 Human Services Summit: Leadership in an Era of Disruption. This fourth annual Summit, to be held October 25 – 27, 2013 at Harvard University in Cambridge, Mass., will provide an unparalleled opportunity to learn from and network with the world’s foremost cross-sector human services practitioners, Harvard faculty and researchers, and select industry experts.

The Summit will feature informative case studies, peer-to-peer problem-solving sessions and topical workshops designed to help participants envision an actionable transformation plan and hone leadership skills. Summit participants will gain membership to a community of peers and experts, and leave the Summit prepared and poised to not only lead their organizations through challenges of this demanding new era, but also deliver the best possible outcomes for individuals, families and communities.

Who Should Attend?

Admission & Participation

Uma Ahluwalia
Montgomery County (MD) Department of Health and Human Services

Kim Hood
Executive Director
Utah Department of Administrative Services

Tracy Wareing Evans
President and CEO
American Public Human Services Association

Previous Reports


Leadership for a Networked World’s applied research, student innovation challenge, and on-campus summit programs are an initiative of Dr. Antonio M. Oftelie, Innovation Fellow at the Technology and Entrepreneurship Center at Harvard (TECH), part of the Harvard John A. Paulson School of Engineering and Applied Sciences. TECH is a hub for students, faculty, alumni, and government and industry leaders to learn together, collaborate, and innovate. LNW accelerates these efforts by connecting leaders across sectors and developing cutting-edge thought leadership on innovation and organizational transformation.

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