The 2013 Human Services Summit:


Leadership in an Era of Disruption

When & Where

October 25-27, 2013

Harvard University
Cambridge, MA

View the Post-Summit Report


About the Summit

The human services community is entering an era of disruption: a time when forces and factors such as healthcare reform, on-line client screening and application processing, vast quantities of data and an information-savvy customer base will drive a surge of new service demands and upend outdated human services delivery models. While disruption will bring formidable challenges for human services leaders, it will also create an unprecedented opportunity to deliver improved individual, family and community outcomes.

To lead through this era of disruption successfully, human services officials will need to create and harness new “Generative Business Models” and increase system-wide capacity. The resulting new value proposition will be measured on bending cost curves lower and driving outcomes higher.

To move forward it is imperative that leaders focus on four overarching strategies:

To help human services leaders achieve value in this era of disruption, the Technology and Entrepreneurship Center at Harvard, Leadership for a Networked World and Accenture, in collaboration with the American Public Human Services Association, are convening senior-most leaders for The 2013 Human Services Summit: Leadership in an Era of Disruption. This fourth annual Summit, to be held October 25 – 27, 2013 at Harvard University in Cambridge, Mass., will provide an unparalleled opportunity to learn from and network with the world’s foremost cross-sector human services practitioners, Harvard faculty and researchers, and select industry experts.

The Summit will feature informative case studies, peer-to-peer problem-solving sessions and topical workshops designed to help participants envision an actionable transformation plan and hone leadership skills. Summit participants will gain membership to a community of peers and experts, and leave the Summit prepared and poised to not only lead their organizations through challenges of this demanding new era, but also deliver the best possible outcomes for individuals, families and communities.

The Executive Leadership Group

Uma Ahluwalia
Director
Montgomery County (MD) Department of Health and Human Services
Kim Hood
Executive Director
Utah Department of Administrative Services
Tracy Wareing Evans
Executive Director
APHSA

Videos from This Summit

		

Hosted by

Leadership for a Networked World’s applied research, student innovation challenge, and on-campus summit programs are an initiative of Dr. Antonio M. Oftelie, Innovation Fellow at the Technology and Entrepreneurship Center at Harvard (TECH), part of the Harvard John A. Paulson School of Engineering and Applied Sciences. TECH is a hub for students, faculty, alumni, and government and industry leaders to learn together, collaborate, and innovate. LNW accelerates these efforts by connecting leaders across sectors and developing cutting-edge thought leadership on innovation and organizational transformation.

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