The 2017 Public Sector for the Future Summit:


Citizen-Driven by Design

When & Where

June 13-15, 2017

Harvard University
Cambridge, MA

View the Post-Summit Report


About the Summit

Citizens around the world are demanding more responsive, more impactful, and less costly government. From the recent U.S. elections, to “Brexit,” to growing populist movements in Europe and across the globe, the burning platform for leaders now is making government better, faster, cheaper, and ultimately—citizen-driven by design.

Surging to the top of citizen-driven solutions is the intersection of behavioral economics, data and analytics, and design-thinking. When combined, these emerging strategies position leaders to better understand the needs of citizens, design better services, and leverage “nudge” solutions that have been proven to not only make services more beneficial for citizens, but also generate improved outcomes and public value.

Savvy leaders are already putting “nudge” strategies to work. Initiatives such as the U.K. Behavioral Insights Team, the U.S. Social and Behavioral Sciences Team, the Qatari Nudge Unit, and an array of state, local, and regional efforts around the globe are using simple and cost-effective tools to reduce costs and improve results in services such as education, consumer protection, tax collection, transportation, health, and beyond.

Yet even with this progress by early adopters, most public sector organizations are unsure how to proceed. Government historically has been control-driven by design—and redesigning government to be citizen-driven by design runs headlong into established policies, structures, systems, and processes. Thus, as leaders look to the potential of citizen-driven design and “nudge” strategies, they find themselves grappling with challenging questions:

  • Where and how can citizen-driven design and “nudge” concepts be readily applied to policy development, citizen-facing services, and back-office solutions?
  • How can data and analytics be leveraged to better understand not only where behavioral insights can be applied, but also how to redesign public services?
  • What are the cultural and political implications and effects of “nudge” solutions on an organization, and how should leaders prepare their stakeholders?
  • How can leaders develop their human capital capabilities to harness the potential of behavioral insights, data and analytics, and design thinking?

To address these critical questions and to help leaders move forward, Leadership for a Networked World, the Technology and Entrepreneurship Center at Harvard, and Accenture, are convening the 2017 Public Sector for the Future Summit: Citizen-Driven by Design. This eleventh annual Summit will build on the Public Sector Uptake and Edge Matrix by not only helping participants implement near-term innovations, but also guiding their design of long-term strategies that improve evidence-based government, optimize the enterprise, create citizen-centric services, and develop the workforce of the future. To do so, participants will be immersed in a hands-on experience using data, analytics, behavioral economics, and design thinking to address current challenges and to support citizen-facing and operational innovations.

The Executive Leadership Group

Hardik Bhatt
CIO
State of Illinois
Leslie Brunelli
VP and CFO
University of South Carolina
Stu Davis
CIO and Assistant Director
Ohio Department of Administrative Services
Sid Johnson
Public Service Faculty
Carl Vinson Institute of Government, University of Georgia
Chris Liu
Director
State of Washington Department of Enterprise Services
Matt Massman
Commissioner
Minnesota Department of Administration
Sharon Minnich
Secretary, Office of Administration
Pennsylvania Office of the Governor
Bob Oglesby
Commissioner of the Dept. of General Services,
State of Tennessee
Scott Pattison
Executive Director
National Governors Association
Mike Teller
CIO
Idaho Tax Commission
John Traylor
Executive Deputy Comptroller for Operations
New York Office of the State Comptroller
Sean Vinck
CIO
Commonwealth of Massachusetts

Videos from This Summit

	
  

In Collaboration with

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com/publicservice.

Hosted by

Leadership for a Networked World’s applied research, student innovation challenge, and on-campus summit programs are an initiative of Dr. Antonio M. Oftelie, Innovation Fellow at the Technology and Entrepreneurship Center at Harvard (TECH), part of the Harvard John A. Paulson School of Engineering and Applied Sciences. TECH is a hub for students, faculty, alumni, and government and industry leaders to learn together, collaborate, and innovate. LNW accelerates these efforts by connecting leaders across sectors and developing cutting-edge thought leadership on innovation and organizational transformation.

© 2018 Leadership for a Networked World. All Rights Reserved.
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