The 2017 Next Generation Operations Summit
Creating a Customer-Centric Supply Chain
When & Where
June 21-23, 2017
Harvard University | Cambridge, MA

A Report, reflecting on and summarizing the sessions and insights that occured at this Summit, is now available for download.

About the Summit


Emerging from the disruptive forces of global regulatory flux, cyber-security risk, machine learning and automation advances, and omni-channel consumer shifts is the promise of the next generation of supply chain business models. In this digital era, chief operating officers and chief supply chain officers will have an unprecedented opportunity to harness new business models and be on the forefront of growth and enterprise value.

Yet realizing the potential of emerging ideas has always been difficult. Even for path-breaking innovations with transformative potential the road to implementation can be filled with obstacles, twists and turns, and dead-ends. It begs the question: How can supply chain leaders break through barriers and leverage new business models to improve capacity, elevate customer experience, and increase enterprise value?

To help current and next generation supply chain leaders meet the demands of this digital era, Leadership for a Networked World and the Technology and Entrepreneurship Center at Harvard, in collaboration with Accenture Strategy, are convening the 2017 Next Generation Operations Summit: Creating a Customer-Centric Supply Chain, to be held June 21 – 23 at Harvard University in Cambridge, Massachusetts.

The Summit will focus on the leadership skills, strategies, competencies, and relationships supply chain and operations executives need in order to effectively move forward digital business models including:

  • Creating dynamic capabilities that enable an organization to optimize current supply chain models, while also developing and incubating disruptive business models
  • Integrating leading-edge digital technologies that shift supply chain cost curves, accelerate financial cycle times, and free-up resources for new business models
  • Balancing supply chain demands for sustainability, seamless integration, and collaboration, with challenges of cybersecurity, currency shifts, and transparency
  • Adapting human capital, teams, and overall organizational culture to an environment increasingly driven by digital tools, machine learning, and automation

Who Should Attend?

The Summit is an invitation-only program designed to develop the next generation of chief operating and/or supply chain officers. Participants in the program are COO/SCOs and/or a senior-level team member designated by the COO/SCO of their respective firm.

Admission & Participation

Participation is limited to chief operating supply chain officers and/or their designee. All other applicants will be reviewed and accepted on a case-by-case basis, and according in part to space availability and cohort composition. This event is supported by the hosting and collaborating organizations, so there is no tuition or fee to attend. Travel and hotel arrangements, and related expenses, are the responsibility of individual participants.

Kevin Brown
Chief Supply Chain Officer

Pascal De Petrini
Executive Vice President Strategic Resource Cycles

Marc Engel
Chief Supply Chain Officer

Bill Hutchinson
Senior Vice President of Supply Chain and Logistics

Peter Kraemer
Chief Supply Officer

Mike McDermott
Vice President Specialty / Biotechnology Operating Unit

Hans Melotte
Executive President Supply Chain

Meredith Stevens
Vice President, Strategy & Deployment
Johnson & Johnson

Previous Reports


Leadership for a Networked World’s applied research, student innovation challenge, and on-campus summit programs are an initiative of Dr. Antonio M. Oftelie, Innovation Fellow at the Technology and Entrepreneurship Center at Harvard (TECH), part of the Harvard John A. Paulson School of Engineering and Applied Sciences. TECH is a hub for students, faculty, alumni, and government and industry leaders to learn together, collaborate, and innovate. LNW accelerates these efforts by connecting leaders across sectors and developing cutting-edge thought leadership on innovation and organizational transformation.

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