The 2017 Next Generation Operations Summit:

Creating a Customer-Centric Supply Chain

When & Where

June 21-23, 2017

Harvard University
Cambridge, MA

View the Post-Summit Report

About the Summit

Emerging from the disruptive forces of global regulatory flux, cyber-security risk, machine learning and automation advances, and omni-channel consumer shifts is the promise of the next generation of supply chain business models. In this digital era, chief operating officers and chief supply chain officers will have an unprecedented opportunity to harness new business models and be on the forefront of growth and enterprise value.

Yet realizing the potential of emerging ideas has always been difficult. Even for path-breaking innovations with transformative potential the road to implementation can be filled with obstacles, twists and turns, and dead-ends. It begs the question: How can supply chain leaders break through barriers and leverage new business models to improve capacity, elevate customer experience, and increase enterprise value?

To help current and next generation supply chain leaders meet the demands of this digital era, Leadership for a Networked World and the Technology and Entrepreneurship Center at Harvard, in collaboration with Accenture Strategy, are convening the 2017 Next Generation Operations Summit: Creating a Customer-Centric Supply Chain, to be held June 21 – 23 at Harvard University in Cambridge, Massachusetts.

The Summit will focus on the leadership skills, strategies, competencies, and relationships supply chain and operations executives need in order to effectively move forward digital business models including:

  • Creating dynamic capabilities that enable an organization to optimize current supply chain models, while also developing and incubating disruptive business models
  • Integrating leading-edge digital technologies that shift supply chain cost curves, accelerate financial cycle times, and free-up resources for new business models
  • Balancing supply chain demands for sustainability, seamless integration, and collaboration, with challenges of cybersecurity, currency shifts, and transparency
  • Adapting human capital, teams, and overall organizational culture to an environment increasingly driven by digital tools, machine learning, and automation

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In Collaboration with

Accenture Strategy operates at the intersection of business and technology. We bring together our capabilities in business, technology, operations and function strategy to help our clients envision and execute industry-specific strategies that support enterprise wide transformation. Our focus on issues related to digital disruption, competitiveness, global operating models, talent and leadership help drive both efficiencies and growth. For more information, follow @AccentureStrat or visit

Hosted by

Leadership for a Networked World’s applied research, student innovation challenge, and on-campus summit programs are an initiative of Dr. Antonio M. Oftelie, Innovation Fellow at the Technology and Entrepreneurship Center at Harvard (TECH), part of the Harvard John A. Paulson School of Engineering and Applied Sciences. TECH is a hub for students, faculty, alumni, and government and industry leaders to learn together, collaborate, and innovate. LNW accelerates these efforts by connecting leaders across sectors and developing cutting-edge thought leadership on innovation and organizational transformation.

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