Don Allan, President and CEO of Stanley Black & Decker (SBD), recalled the challenges and opportunities the company has addressed since he became...
In the course of more than three decades in law enforcement, Michael Harrison, the Commissioner of the Baltimore Police Department, has had to...
Thanks to advances in digital technology, law enforcement organizations increasingly have access to more and better data. Yet there is a difference...
In 2020, the Denver Police Department (DPD) was confronting a challenge. As Chief Paul Pazen noted, DPD had experienced dramatic increases in its...
Since joining the Los Angeles Police Department (LAPD) in 1981, Chief Michel Moore has navigated extraordinary change along what he describes as the...
Uncertainty and complexity are here to stay. Create an organizational culture engineered for this future with a three-part leadership formula.
In this episode of the Chief Growth Officer Podcast, Scott Thomson, former police chief of Camden, New Jersey shares his unique perspective on what...
Founded in 1995, Catalyst Miami had a multi-pronged strategy to build capacity and resilience and advance social and economic mobility in low-wealth...
A major pivot in any organization takes time and unwavering commitment. And it takes adaptive leadership to create an environment that can start and...
The noted poet James Baldwin once said: “Not everything that is faced can be changed. But nothing can be changed until it is faced.” In this spirit,...
The United States is a land of opportunity – a country that prides itself on the promise that if you educate yourself and work hard, you’ll achieve...
For Fiscal Year 2018, the state of Indiana’s Medicaid budget was a whopping $11.8 billion. Despite its investment, Indiana struggles with its health...
Soon after Drew Harris was appointed the new Commissioner of An Garda Síochána in June 2018, the Justice Minister of Ireland announced a four year...
Police Chief Medaria Arradondo of the Minneapolis Police Department will tell you that culture is like an iceberg: It hides more than it reveals....
Jeri Williams knows how it feels to be treated like an outsider in her own city. Williams is a born-and-raised Phoenician, and she served with the...
Many call the supercenter the greatest retail invention in the world, but Brett Biggs, Wal-Mart’s CFO, is one of the first to admit that the...
Located in the heart of West Baltimore, Center for Urban Families (CFUF) serves an area that is beset with significant poverty, crime, and racial...
CFOs today must embrace ceaseless change. The average company in the S&P 500 will be on that list for just 12 years by 2027. That is half of what...
Like most retailers, Walmart began its journey by opening just one store. Still standing today in Rogers, Arkansas (but now a Supercenter), the first...
For chief operating officers and chief supply chain officers, the new pace of change is driven by questions that that have the potential of...
When James O’Neill became the Police Commissioner of New York City in 2016, the department was in the midst of significant change. During the...
As CFOs and financial executives at the Summit have reflected on their role in the world, they’re experiencing profound change now, as well as seeing...
In a post-Amazon world, there has been a dramatic shift in customer expectations. Consumers want more personalization, on-demand products and...
In this digital era, chief operating officers and chief supply chain officers have an unprecedented opportunity to harness new business models and be...
Red Hat—the world’s leading provider of open source solutions—has experienced rapid growth in a quickly evolving industry. To support this level of...
Regardless of industry or discipline, leaders successfully driving enterprise-wide transformation must develop strategies to maintain core activities...
As demands for greater policing accountability and outcomes continue to increase, police departments across the nation are embracing predictive...
In the past, supply chains and operations were typically very linear. With increased uncertainty and complexity, today’s operations leaders have had...
Guided by a “Prevention First” operating strategy, a more mobile New Zealand Police workforce has achieved impressive productivity gains, and helped...
Over the last several years, the Washington DC Metropolitan Police Department has embarked on a capacity- growing journey integrating new approaches...
It’s not news that the role of the CFO has changed. Finance teams dominated by accountants, risk officers, and administrators are a thing of the past...
One of the defining characteristics of Caruso’s 12-year tenure as CFO of J&J has been to reorient the finance team around a specific standard of...
In fall 2014, Mark Stutrud was fishing for salmon in Michigan’s Pere Marquette River when a colleague introduced an intriguing but fraught...
In 2008, Walt Ekard, the Chief Administrative Officer for San Diego County, asked Nick Macchione, the newly-promoted director of the county’s Health...
In 2011 and 2012, California Governor Jerry Brown issued a pair of executive orders that created both an opportunity and a dilemma for the Office of...
In 2016, the Georgia Department of Administrative Services (DOAS) encountered what then-DOAS Commissioner Sid Johnson characterized as a “crisis...
In March 2015 when Hardik Bhatt became the Chief Information Officer for the State of Illinois, he faced significant challenges.7 The state was...
In 2015, 1,307 people died from opioid overdoses in Kentucky, resulting in Kentucky having the third-highest overdose mortality rate in the country....
If you read the name Stanley Black & Decker and think of your power tools you wouldn’t be wrong, but you’d also be missing the whole picture....
Gannett has a rich history as a media company, with outlets that include top local newspapers as well as national newspaper USA TODAY. The company...
Accenture recently embarked on a transformational journey to become a first mover in the new digital economy. In her presentation at The 2017 CFO of...
When Anheuser-Busch InBev, one of the largest brewing companies in the world, and Keurig Green Mountain decided to form a joint venture, the market...
When Johnson & Johnson (J&J) got its start in 1886, there were just over one billion people in the world. Now, 131 years later, J&J...
In the late 2000s, Henry “Hank” P. Stawinski III, then a senior official in the Prince George’s County (MD) Police Department, identified a troubling...
In 2004, the Oakland Police Department (OPD) and the City of Oakland’s Information Technology Department (ITD) set out on an ambitious, long-term...
In 2013, the New South Wales (Australia) Police Force had to confront a vexing and concerning situation. Following a series of dramatic media reports...
In September 2016, when James O’Neill became the Commissioner of the New York City Police Department (NYPD), he faced significant challenges. To...
In late 2014, when Jim McDonnell was elected as Sheriff of Los Angeles County, he realized that his agency faced an enormous challenge: how to combat...
When Jeff Campbell dropped out of Stanford and joined a rock band at 20, he wasn't envisioning a future where he'd be managing a trillion...
As we move deeper into a digital world, health and human services leaders have more and more data at their fingertips. When this data can be shared...
In 2011, Finland’s healthcare and social services leaders faced an extremely challenging set of circumstances. To begin with, there were a number of...
In late 2015, four leaders—William Hazel, the Secretary of Health and Human Resources for the Commonwealth of Virginia; Dr. Craig Ramey, a professor...
In 2011, officials from the State of Ohio performed a cost-benefit analysis of the state’s spending on health and human services, and the results...
In late 2015, officials at two key agencies in California’s state government faced a decision that would have a significant impact on the wellbeing...
In spring 2014, the United States Department of Veterans Affairs (VA) faced a crisis. That April, the national media had begun reporting on...
During six years as a senior executive at Gateway, including one year as the computer manufacturer’s CEO, Rick Snyder came to appreciate the central...
At the turn of the 21st century, The Stanley Works (Stanley) appeared to be in excellent position. Founded in the mid-19th century as a small family...
In 2005, the National Cash Register Corporation (NCR) stood at a crossroads. Founded in the late nineteenth century and famous for having invented...
In late 2013, Accenture was at an inflection point. Throughout most of its history, the firm had functioned as a consultancy. By then, however, it...
In September 2011, when Sir Bernard Hogan-Howe became the Commissioner of London’s Metropolitan Police Service (MET), he faced significant challenges...
In January 2014, when William Bratton began his second stint as Commissioner of the New York City Police Department (NYPD), he faced a challenge...
On March 24, 2014, Nóirín O'Sullivan got the call: senior Irish officials wanted to know if she would become the Interim Commissioner of An...
In 2012, SPD and the U.S. Department of Justice (DOJ) had agreed upon a consent decree mandating that SPD engage in significant reform to curb the “...
When David Bray became the CIO of the FCC in 2013, the IT division was at a crossroads. The group employed more than 200 legacy IT systems, forcing...
In the late 1990s, senior officials at Procter & Gamble realized that their firm was approaching a high-stakes inflection point. Since its...
Leaders in Dakota County, Minnesota, recognizing the Human Services Value Curve's potential, embarked on a journey of vision and strategic...
Streamlining operations is a universal imperative in the health and human services industry, but myriad possibilities exist for how to tackle it....
Governor of Ohio John Kasich took office in 2011, determined to resolve the state's alarming budget shortfall using a fiscally conservative...
One day in late 2013, Kathleen O’Toole received one of the more startling phone calls of her career. A headhunter wanted to know if she had any...
The stereotypical image of a police officer is difficult to dismiss. There’s the peaked cap, the pressed uniform, and above all the expectation that...
In mid-November 2007, Deputy Chief Michael Downing, the head of the Los Angeles Police Department’s Counter-Terrorism and Special Operations Bureau,...
One day in late July 2008, Scott Thomson, then the Deputy Police Chief in Camden, New Jersey, was summoned into the office of state Attorney General...
The sharing economy is flourishing. Lyft, Uber, SideCar, and other Transportation Network Companies have altered travel. Airbnb, HomeAway, VRBO, and...
In 2013, when Wael Hibri became the Senior Director of the New York Metropolitan Transportation Authority’s (MTA) Business Services Center (BSC), and...
The late Prussian General Carl von Clausewitz once said, “It is better to act quickly and err than to hesitate until the time of action is past.” The...
In late 2013, when David Bray became the Chief Information Officer (CIO) at the Federal Communications Commission (FCC), he knew he was parachuting...
On January 1, 2015, recently reelected Michigan Governor Rick Snyder ascended the steps of the state capitol, took the oath of office, and delivered...
In 2014, the Georgia Division of Family and Children Services (DFCS)—an organization housed within the state’s Department of Human Services that...
The average U.S. citizen lives into his/her late 70s; the life expectancy for a person with a mental disorder is 66; and if someone has a mental...
In 2007, the board of directors at Four Oaks—a non-profit child welfare, juvenile justice, and behavioral health agency in Iowa—was excited and...
In this following excerpt from the 2015 Human Services Summit Summit report, we share insights from a discussion led by Dr. Ron Heifetz, Founder of...
Federal agency leaders are innovating at an unprecedented pace. Strategies such as shared services, advanced analytics, cloud-based computing, and...
What if there were a way to prevent criminal behavior, mental illness, drug abuse, poverty, and violence? What if we had evidence-based interventions...
As you pour your first coffee of the day the phone rings. It’s the call you were worrying about. The governor’s chief of staff urgently needs your...
Are you beginning to feel hazy on the difference a "innovation" and "transformation?" You're not alone. With so much hype...
One of Abraham Lincoln’s last acts was to establish The Bureau of Refugees, Freedmen, and Abandoned Lands. The Freedmen’s Bureau, which it was...
Matrix Human Services, a non-profit human services provider led by Dr. Marcella Wilson, set out to create and implement a national model of care...
During the last 50 years, Spain built one of the most successful welfare systems in the world. Highly regarded by its citizens, the system offered...
For a number of years San Diego County’s Health and Human Services Agency (HHSA) has found a way to offer services “from womb to tomb,” while...