Insights

In late 2014, when Jim McDonnell was elected as Sheriff of Los Angeles County, he realized that his agency faced an enormous challenge: how to combat sex trafficking. There was extensive evidence that this horrific crime had become widespread in the region. The National Human Trafficking Center’s...

When Jeff Campbell dropped out of Stanford and joined a rock band at 20, he wasn't envisioning a future where he'd be managing a trillion...

As we move deeper into a digital world, health and human services leaders have more and more data at their fingertips. When this data can be shared...

In 2011, Finland’s healthcare and social services leaders faced an extremely challenging set of circumstances. To begin with, there were a number of...

In late 2015, four leaders—William Hazel, the Secretary of Health and Human Resources for the Commonwealth of Virginia; Dr. Craig Ramey, a professor...

In 2011, officials from the State of Ohio performed a cost-benefit analysis of the state’s spending on health and human services, and the results...

In late 2015, officials at two key agencies in California’s state government faced a decision that would have a significant impact on the wellbeing...

In spring 2014, the United States Department of Veterans Affairs (VA) faced a crisis. That April, the national media had begun reporting on...

During six years as a senior executive at Gateway, including one year as the computer manufacturer’s CEO, Rick Snyder came to appreciate the central...

At the turn of the 21st century, The Stanley Works (Stanley) appeared to be in excellent position. Founded in the mid-19th century as a small family...

In 2005, the National Cash Register Corporation (NCR) stood at a crossroads. Founded in the late nineteenth century and famous for having invented...

In late 2013, Accenture was at an inflection point. Throughout most of its history, the firm had functioned as a consultancy. By then, however, it...

In September 2011, when Sir Bernard Hogan-Howe became the Commissioner of London’s Metropolitan Police Service (MET), he faced significant challenges...

In January 2014, when William Bratton began his second stint as Commissioner of the New York City Police Department (NYPD), he faced a challenge...

On March 24, 2014, Nóirín O'Sullivan got the call: senior Irish officials wanted to know if she would become the Interim Commissioner of An...

In 2012, SPD and the U.S. Department of Justice (DOJ) had agreed upon a consent decree mandating that SPD engage in significant reform to curb the “...

When David Bray became the CIO of the FCC in 2013, the IT division was at a crossroads. The group employed more than 200 legacy IT systems, forcing...

In the late 1990s, senior officials at Procter & Gamble realized that their firm was approaching a high-stakes inflection point. Since its...

Leaders in Dakota County, Minnesota, recognizing the Human Services Value Curve's potential, embarked on a journey of vision and strategic...

Streamlining operations is a universal imperative in the health and human services industry, but myriad possibilities exist for how to tackle it....

Governor of Ohio John Kasich took office in 2011, determined to resolve the state's alarming budget shortfall using a fiscally conservative...

One day in late 2013, Kathleen O’Toole received one of the more startling phone calls of her career. A headhunter wanted to know if she had any...

The stereotypical image of a police officer is difficult to dismiss. There’s the peaked cap, the pressed uniform, and above all the expectation that...

In mid-November 2007, Deputy Chief Michael Downing, the head of the Los Angeles Police Department’s Counter-Terrorism and Special Operations Bureau,...

One day in late July 2008, Scott Thomson, then the Deputy Police Chief in Camden, New Jersey, was summoned into the office of state Attorney General...

The sharing economy is flourishing. Lyft, Uber, SideCar, and other Transportation Network Companies have altered travel. Airbnb, HomeAway, VRBO, and...

In 2013, when Wael Hibri became the Senior Director of the New York Metropolitan Transportation Authority’s (MTA) Business Services Center (BSC), and...

The late Prussian General Carl von Clausewitz once said, “It is better to act quickly and err than to hesitate until the time of action is past.” The...

In late 2013, when David Bray became the Chief Information Officer (CIO) at the Federal Communications Commission (FCC), he knew he was parachuting...

On January 1, 2015, recently reelected Michigan Governor Rick Snyder ascended the steps of the state capitol, took the oath of office, and delivered...

In 2014, the Georgia Division of Family and Children Services (DFCS)—an organization housed within the state’s Department of Human Services that...

The average U.S. citizen lives into his/her late 70s; the life expectancy for a person with a mental disorder is 66; and if someone has a mental...

In 2007, the board of directors at Four Oaks—a non-profit child welfare, juvenile justice, and behavioral health agency in Iowa—was excited and...

In this following excerpt from the 2015 Human Services Summit Summit report, we share insights from a discussion led by Dr. Ron Heifetz, Founder of...

Federal agency leaders are innovating at an unprecedented pace. Strategies such as shared services, advanced analytics, cloud-based computing, and...

As you pour your first coffee of the day the phone rings. It’s the call you were worrying about. The governor’s chief of staff urgently needs your...

Are you beginning to feel hazy on the difference a "innovation" and "transformation?" You're not alone. With so much hype...

One of Abraham Lincoln’s last acts was to establish The Bureau of Refugees, Freedmen, and Abandoned Lands. The Freedmen’s Bureau, which it was...

Matrix Human Services, a non-profit human services provider led by Dr. Marcella Wilson, set out to create and implement a national model of care...

During the last 50 years, Spain built one of the most successful welfare systems in the world. Highly regarded by its citizens, the system offered...

For a number of years San Diego County’s Health and Human Services Agency (HHSA) has found a way to offer services “from womb to tomb,” while...

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